Jana Sunani Portal: Empowering Citizens for Grievance Redressal in Odisha
The Jana Sunani Portal is a game-changer for citizens in Odisha seeking redressal for their grievances against government departments and officials. Launched in November 2021, it replaces the older e-Abhijoga portal and offers a more streamlined and user-friendly platform for lodging and tracking complaints.
What is the Jana Sunani Portal?
Jana Sunani, which translates to "public voice" in Odia, is an online grievance redressal system. It empowers citizens to register complaints concerning various government services and hold officials accountable. The portal acts as a bridge between the public and the administration, ensuring timely resolution of issues.
Benefits of Using Jana Sunani Portal
- Accessibility: The portal is accessible 24/7, allowing citizens to lodge complaints at their convenience.
- Multiple Channels: Complaints can be filed through various channels - the Jana Sunani website (
https://janasunani.odisha.gov.in/ ), a mobile app, WhatsApp (+91 6370951930), email, or even a physical letter. This caters to users with varying digital literacy levels. - Transparency: The portal provides a transparent platform. Citizens receive a unique reference number for each complaint, allowing them to track its progress online.
- Multilingual Support: The portal is available in both Odia and English, ensuring inclusivity for all citizens in the state.
- Wide Range of Grievances: Jana Sunani addresses a broad spectrum of grievances, including issues related to social welfare schemes, public service delivery delays, corruption, and violation of citizen rights.
How to Apply Online on Jana Sunani Portal
Applying on the Jana Sunani Portal is a simple process:
- Visit the Jana Sunani website (
https://janasunani.odisha.gov.in/ ) or download the mobile app. - You can register as a new user or proceed as a guest.
- Select the department or official against whom you are filing the complaint.
- Choose the appropriate category for your grievance from the provided options.
- Clearly describe your complaint, including relevant details and any supporting documents (up to 5 MB in size).
- Select the desired receiving officer (District Collector, Superintendent of Police, etc.).
- Submit your complaint and note down the reference number for future tracking.
Checking Document Status
The Jana Sunani Portal allows you to conveniently track the progress of your complaint. Here's how:
- Visit the portal's homepage.
- Click on "Track Complaint Status".
- Enter your complaint reference number.
- The system will display the current status of your complaint, including any updates or actions taken by the concerned authorities.
Conclusion
The Jana Sunani Portal is a significant step towards a more responsive and accountable governance system in Odisha. By empowering citizens to voice their grievances and track their resolution, the portal fosters transparency and improves public service delivery. If you are a resident of Odisha facing an issue with a government department, the Jana Sunani Portal is a valuable tool to seek redressal and ensure your voice is heard.
Click Here And Apply : Online
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